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Car Hire Questions Answered

What Do I Need?
You need to submit a copy of your driving license, credit card or bank statement, passport/national identity card.
How Can I Pay?
You are able to pay in cash, credit card or debit card (If the provider accepts them) or online
What is my deposit?
Your deposit varies according to the type of car. Many providers require minimum of two weeks rental as a deposit.
What should I do in an accident?
You need to act as per the rental agreement. However, you need to first inform the provider before any action
How Can I return my car?
Prior to your drop-off day, be sure to find out from the rental agency at what time they expect you to return your vehicle. Always ensure that you have enough time to return the car so that it does not arrive late or there may be late fees.
Where to return my car?
You can return the vehicle to the place where you picked it up. Make sure to check the policy regarding returns with the rental agency beforehand. Returning your car to another location might be a convenience to you but it could incur an extra fee
What are my responsibilities?
You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must always make sure that you use the correct fuel.
What is my contract period?
You will have the vehicle for the rental period shown in the agreement. Poviders may agree to extend this rental period but the rental period may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement.

Your contract with the provider

When you come to pick up the vehicle, a rental agreement will be presented to you at the provider’s office and you need to accept the conditions set out in this rental agreement.

Please read this agreement carefully. If there is anything you do not understand or do not agree with, please ask any member of their staff at the place you rented the vehicle from. This is for illustration purposes only. The actual agreement may slightly vary from this. However, if you agree the following terms and conditions, you will be comfortable with the actual agreement as well.

Rental Period
You will have the vehicle for the rental period shown in the agreement. We may agree to extend this rental period but the rental period may never be more than 30 days. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate published at the place you have rented the vehicle from.

Your responsibilities

a You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when you are not using it, and use any security device fitted to or supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must always make sure that you use the correct fuel.

b You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.

c You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.

d You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work.

e You must let us know as soon as you become aware of a fault in the vehicle.

f You must bring the vehicle back to the place we agreed, during the opening hours displayed at that place. One of our staff must see the vehicle to check that it is in good condition. If we have agreed that you may return the vehicle outside business hours, you will remain responsible for the vehicle and its condition until it is re-inspected by a member of staff.

g You will have to pay for reasonable costs of repair if:

• we have to pay extra costs to return the vehicle to its condition when the pre- rental inspection was carried out (for example, if extra valeting time or special material or equipment is needed to restore the vehicle to its pre- rental condition); or
• the vehicle has been damaged internally or externally whilst in your care.

h Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.

i You are responsible for any loss or damage to additional equipment hired at the time of rental, including but not limited to satellite navigation equipment, baby seats etc if available on the vehicle provided.
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